Welcome to Helen Baker Consultancy’s Terms and Conditions for the supply of Coaching and Consultancy Services
These Terms & Conditions (“Terms”) set out the agreement between Helen Baker, trading as Helen Baker Consultancy (“Supplier”, “I”, “me”, “my”) and you (“Client”, “you”) for the provision of coaching, consultancy, and team development services. By booking any service, you agree to be bound by these Terms.
1. Definitions
1.1 Services – Any coaching, consultancy, training, facilitation, or team development work provided by the Supplier, including preparation and follow-up.
1.2 Client – The person or business purchasing the Services.
1.3 Agreement – The contract formed between the Supplier and the Client under these Terms.
1.4 Session – A booked appointment, meeting, workshop, or training session.
1.5 Consumer – An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
2. Services Provided
2.1 The Supplier provides bespoke coaching and consultancy for micro and small businesses, as well as individual clients. Services include but are not limited to:
- Goal Clarity: Time to Think (1:1 coaching)
- Business Deep Dive (efficiency review)
- Team Development (workshops/training)
- Start Strong (programme for new/pivoting businesses)
- Quarterly Clarity (regular strategic reviews)
2.2 Services are normally delivered in person in the South Essex area, or online by agreement. Each session includes preparation and a written follow-up summary with agreed actions.
3. Orders and Acceptance
3.1 A booking is only confirmed when the Supplier provides written confirmation.
3.2 For Consumers, a legally binding contract is formed when payment is received in full.
3.3 For business Clients, an invoice will be issued and payment terms in clause 5 will apply.
3.4 The Supplier reserves the right to decline a booking if the requested Service is outside their expertise or availability.
4. Price and Payment
4.1 Prices are as stated on the Supplier’s website or in written communication prior to booking.
4.2 Prices include preparation and follow-up unless otherwise stated.
4.3 Additional costs (venue hire, travel outside South Essex, materials) will be agreed in advance.
4.4 Business Clients – Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
4.5 Late payments may incur interest at 8% per annum above the Bank of England base rate.
5. Cancellation and Rescheduling
Consumers (Individuals)
5.1 You have the right to cancel within 14 days of booking unless the Service has already been delivered.
5.2 If you request that the Service begin within the 14-day period and then cancel, you will be charged for work already completed.
All Clients
5.3 Cancellations made with less than 48 hours’ notice may be charged in full.
5.4 The Supplier reserves the right to reschedule sessions in the event of illness, emergencies, or circumstances beyond their control, giving as much notice as possible.
6. Client Obligations
6.1 The Client shall:
- Attend sessions on time and prepared;
- Provide accurate and relevant information;
- Take responsibility for their own decisions, actions, and implementation of agreed actions.
7. Supplier’s Obligations
7.1 The Supplier shall:
- Deliver Services with reasonable skill, care, and diligence;
- Prepare in advance for each booked session;
- Provide agreed follow-up notes or action summaries;
- Maintain confidentiality in accordance with clause 8.
8. Confidentiality
8.1 All discussions during sessions are confidential unless disclosure is required by law or there is a risk of harm.
8.2 The Supplier will not share Client information without consent, except as set out in clause 8.1.
9. Intellectual Property Rights
9.1 All materials provided by the Supplier remain the Supplier’s intellectual property.
9.2 The Client may use provided materials for personal or internal business use only and must not share, copy, or commercially exploit them without prior written permission.
10. Limitation of Liability
10.1 The Supplier is not liable for:
- Loss of profits, revenue, or business opportunities;
- Outcomes not achieved, as results depend on the Client’s actions.
10.2 Nothing in these Terms limits the Supplier’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
11. Data Protection
11.1 The Supplier will process personal data in accordance with UK GDPR and relevant data protection laws.
11.2 Personal data will be used solely for delivering Services and communicating with the Client, unless the Client consents to other uses.
12. Termination
12.1 Either party may terminate the Agreement in writing if the other commits a material breach.
12.2 Upon termination, the Client will pay for all Services delivered up to the termination date.
13. Force Majeure
13.1 The Supplier is not liable for any delay or failure to perform due to events beyond their reasonable control, including illness, extreme weather, or travel disruption.
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of England and Wales.
14.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Details: Helen Baker - Helen Baker Consultancy 46 Hawkwell Chase, Hockley, Essex, SS5 4NG